When a patron requests a walk, a team comprised of one male and one female staff member is dispatched to the patron's location, where they will safely accompany the individual to their destination of choice. Using Walkhome is completely anonymous, as our staff members do not wear a visible uniform and only use their Walkhome tags to identify themselves.

To ensure safety, all Walkhome teams are equipped with a radio, which allow them to have direct communication with the Walkhome supervisor on shift, or with Queen's Campus Security or Queen's First Aid if necessary.

Walkhome also has bikes in order to accommodate individuals who would prefer company while cycling as opposed to walking, weather permitting.